Privacy Policy

Kaamwale (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website, mobile application, or other digital platforms (collectively, the “Platform”).

1. Information We Collect

a. Personal Information

• Name, email address, phone number
• Service address and location details
• Billing and payment information
• Identity verification details (if required)

b. Service Information

• Type of service booked (cleaning, plumbing, electrical, etc.)
• Property or household details relevant to service
• Photos or documents shared for service assessment (if applicable)

c. Usage & Technical Information

• IP address, browser type, device details
• Access time and usage activity
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Provide, schedule, and manage home services
• Process payments and send booking confirmations
• Communicate updates, offers, and service reminders
• Verify users and prevent fraud
• Respond to customer support queries
• Improve service quality and platform performance

3. Sharing of Information

We do not sell your personal information. However, we may share your information under the following circumstances:

• With service professionals: To fulfill your booked services
• With payment gateways: To process secure transactions
• With legal authorities: When required by law
• With internal teams: For analytics, support, and operational purposes

All third-party partners are required to maintain confidentiality and data protection standards.

4. Cookies and Tracking

We use cookies and similar technologies to enhance user experience, analyze traffic, and personalize content. You can manage cookie preferences through your browser settings.

5. Data Retention

We retain your information only as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes and enforce agreements

You may request deletion of your data, subject to applicable legal requirements.

6. Your Rights

As a user, you have the right to:

• Access or correct your personal information
• Request account deletion
• Opt-out of promotional communications
• Lodge a complaint with a relevant authority

7. Data Security

We implement industry-standard security measures such as encryption, firewalls, and restricted access controls to protect your personal data. However, no online system is completely secure.

8. Children’s Privacy

Kaamwale services are intended for individuals aged 18 years and above. We do not knowingly collect information from minors. If you believe a minor has shared personal data, please contact us for immediate removal.

9. Updates to This Policy

We may update this Privacy Policy periodically. Any changes will be reflected with a revised effective date. Continued use of the Platform indicates acceptance of the updated policy.

10. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

Kaamwale Pvt. Ltd.
📧 Email: support@kaamwale.com
📍 Address: [Your Office Address Here]